Frequently asked
No. Every service is a one-time payment. There are no subscriptions, no monthly plans, and no auto-renewals of any kind.
Most tasks are delivered within 2–5 business days after you submit your intake form. Each service page lists the typical turnaround for that specific service.
Yes — one free revision per service within 7 days of delivery, as long as the revision is within the original scope.
Written work and PDF binders are emailed to the address you provide at checkout.
Contact us first — if it's within our scope, we'll quote a fixed price. If not, we'll tell you and, when possible, point you toward the right kind of licensed professional.
No. We do not offer any of the following: Legal advice or representation, Immigration advice, filings, or petitions, Financial, investment, or tax advice, Tax preparation or filings, Insurance selection, enrollment, or claims filing, Opening bank, brokerage, or credit accounts on your behalf, Government-agency registration on your behalf, Certified, sworn, or notarized translation, Signing documents on your behalf, Holding, transferring, or handling customer funds, Acting as a real-estate agent or broker.
You can describe your situation in any language you're comfortable with; we deliver in clear, natural English. General (non-certified) translation is available in the Document Organization category.
All major credit and debit cards through secure one-time checkout. We do not store your card details.
Full refund if you cancel before we start work. 50% refund if we've already started but not delivered. No refund once the work is delivered. See the refund policy page for details.
No. We never hold, transfer, deposit, or receive money on a customer's behalf. All payments are for our services only.
We use them only to deliver the service you paid for. See our privacy policy for retention periods and how to request deletion.
We share only with the payment processor and the services necessary to run our website (hosting, email delivery). We do not sell personal information. See the privacy policy for the full list.