Refund Policy

We want you to feel comfortable ordering from NEXORA. This Refund Policy explains when you can get your money back and how to request it.

1. Refunds by stage

• Before you submit your intake form: 100% refund, no questions asked.
• After intake but before delivery: 50% refund. The remaining amount covers the work already started.
• After delivery: No refund. Instead, you may request one free revision within seven (7) days if the delivery does not match the agreed scope.

2. Full refund in special cases

You will receive a full refund, at any stage, if:

• We determine your request is outside our scope of services.
• We cannot deliver the service within a reasonable time and you do not wish to wait.
• A duplicate charge occurred due to a technical error.

3. Non-refundable

• Any service that has been delivered and accepted or used.
• Requests to redo work because you changed your mind about scope, tone, or direction after delivery — a paid revision or new order applies instead.
• Chargebacks initiated without contacting us first are treated as fraud.

4. How to request a refund

Email nexorawebllc26@gmail.com from the address you used at checkout. Include your order number and a short reason. We respond within one (1) business day and process approved refunds within five (5) business days to your original payment method.

5. Chargeback policy

If you initiate a chargeback with your bank without first contacting us, we may refuse future service. We are happy to resolve any issue directly.

6. Contact

Refund questions: nexorawebllc26@gmail.com. See also our Terms of Service.