Privacy Policy · NEXORA

This Privacy Policy describes how NEXORAWEB LLC ("we", "us") collects, uses, and shares information when you use the NEXORA website and services.

1. Information we collect

You give us:

Contact information you enter at checkout: name, email address, phone, billing address, preferred city.
Order information: services purchased, intake form responses, uploaded documents.
Communications: messages you send us via email or the contact form.

Automatically collected:

Device and log data: IP address, browser type, pages viewed, timestamps.
Cookies and similar technologies used to remember your cart and improve the site.

From third parties:

Payment confirmation and limited transaction details from our payment processor (we do not receive your full card number).

2. How we use your information

Provide, deliver, and improve the Services you purchase.
Process payments and send receipts and delivery notifications.
Respond to your questions, provide support, and process refund requests.
Detect, prevent, and address fraud, abuse, and violations of our Terms.
Comply with legal obligations.

We do not sell your personal information. We do not use your intake documents to train third-party AI models.

3. Who we share information with

Payment processor — to charge you and record the transaction.
Hosting and infrastructure providers — to run the website, database, and storage.
Email delivery providers — to send receipts, deliveries, and support messages.
Professional advisors — accountants and lawyers, only when necessary and under confidentiality.
Authorities — when required by law, subpoena, or a valid legal request.

4. Data retention

Customer contact data: retained for up to two (2) years after your most recent order.
Order records and receipts: retained for at least seven (7) years for tax and accounting purposes.
Uploaded documents and intake responses: retained for up to 180 days after delivery, then deleted unless you ask us to keep them longer.
Support emails: retained for up to two (2) years.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at nexorawebllc26@gmail.com. We may need to verify your identity before acting on your request.

California residents: you have rights under the California Consumer Privacy Act (CCPA) including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell or share personal information as defined by the CCPA.

6. Security

We use industry-standard technical and organizational measures to protect your information, including HTTPS, encryption in transit, encrypted storage, and strict access controls. No system is 100% secure; we cannot guarantee absolute security.

7. International users

The Services are operated from the United States. If you use the Services from outside the US, you understand that your information will be processed in the US and other jurisdictions where our providers operate.

8. Children

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will delete it.

9. Cookies

We use essential cookies to remember your cart and preferences during checkout. We may use limited analytics cookies to understand aggregate site usage. You can control cookies through your browser settings.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent version. Material changes will be highlighted on the website.

11. Contact

Privacy questions or requests? Email nexorawebllc26@gmail.com or write to NEXORAWEB LLC, 1500 N Grant St # 11059, Denver, CO 80203, US.